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  • When will I receive my order?
    All our products usually take 10 -15 business days (excluding weekends and holidays) except USA Canada and Australia. The shipping time also depends on the destination where you are. The shipping time depends on your location, but can be estimated as follows: EU; 7-15 business days UK: 10-15 business days USA: 10-20 business days For others destination please contact us at
  • What happens If my package is lost or stolen?
    All our products have a tracking number. Once we ship your order you will receive a tracking number via email. Please make sure that you are provide us with the correct and secure delivery address of the location for your order. The tracking number will to update you about your parcel. As long as your order has a tracking number the shipping company automatically take responsibility.
  • I changed my mind, how do I cancel or change my order?"
    If your parcel wasn't shipped yet, from the original destination you will be able to cancel your order
  • Is my payment secure?
    Yes. We use a secure platform to accept payment by credit card.
  • How to take care about the rug?
    The beauty and life of your rug depends on the care it receives. A good quality rug that is well maintained should last 10 years or more. Maintaining your rug also protects your wallet and the environment. The right cleaning helps to safeguard your rug investment by keeping it from having to be replaced before its time. Proper maintaince and cleaning will keep your carpet looking great for its lifetime. Cleaning your carpet the correct way is ver easy, easier than you think. Just keep in mind, you should vacuum the carpet at least once a week. However, if there is a higher foot traffic over your carpet, you should vacuum more. The general formula is: Vacuum daily in high-traffic or pet areas. Vacuum twice weekly in medium-traffic areas. Vacuum weekly in light-traffic areas. Professional carpet cleaning should be once to twice a year, this will remove deep dirt and grime.
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